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FAQ

Questions
  1. May I use non-US currency credit card to purchase?
  2. Are the pearls genuine? 
  3.  How do I know that the pearls are genuine?
  4. Which countries do you ship to?
  5. What are the international shipping rates?
  6. Do you provide certificate and appraisal?
  7. Do you provide customized order?
  8. How should I return the merchandise if not satisfied?
  9. How should I expect my refund?
  10. How do you grade your pearls?
  11. What is the difference between akoya pearls and freshwater pearls?
  12. What kind of payment methods do you accept?

 

Answers

  1. Yes, the payment system will automatically convert between your credit card's currency and US currency.
  2. Yes! They are imported directly from pearl farms based in south part of China, Southeast Asia, French Polynesia and Australia.
  3. An easy way to tell the difference between genuine pearl and imitation pearl is the “tooth” test. Rub pearls slowly across the front teeth, if it feels smooth with no resistance, then it is imitation pearl, if it feels gritty or sandy, it is a genuine pearl. This “grittiness” is from the crystalline structure of nacre that forms genuine pearls.
  4. We ship to Europe, North America. Singapore, Taiwan, Hong Kong, Japan, Australia, New Zealand.
  5. Please see our Shipping section.         Click here.
  6. Yes, we provide certificate of authenticity and appraisal for  items above $200 upon request. 
  7. Yes, we provide customized orders for some specific items. Additional fee may apply.
  8. When you return/exchange items, please declare "Returned merchandise" on the package to avoid unnecessary custom charges. At the same time, please write down order # and your name in order to speed up the refund/exchange process and send the item(s) to:

    Attn: Roger Lai
    Win Pearl Co.
    7550 Aubrey St
    Burnaby, BC, V5A 1K7
    Canada

    We will send you full refund upon receiving the returned merchandise assuming the item(s) are in original condition. Customers will be responsible for the shipping postage for returning package.
  9. We will issue the refund within 24 hours after receiving returned package by using the same payment method through which you paid. However, it may take a few days for the amount to reflect in your account.
  10. We grade our pearls AAA+ (highest quality), AAA, AAA-, AA+, AA, AA-, A+, A (lowest quality).
  11.  Akoya pearls are saltwater cultured pearls commonly known as cultured pearls. Generally, they are rounder, more lustrous and more valuable than freshwater cultured pearls.
  12. We accept All major credit cards such as Master, Visa and Discover. We also accept Paypal. We do not accept personal check and postal money order.
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